Frequently Asked Questions
Find answers to frequently asked questions about our clinic, appointments, session structures, and insurance coverage.
How long are sessions?
Typically, duration of evaluation sessions are 60 minutes and therapy sessions are 30 minutes. All visits are on an individual basis. Frequency is determined by the diagnosis severity and recommendations following evaluation. Visits can take place once to several times per week.
Do you offer virtual services?
Yes. Depending on the clinician’s treatment plan and your insurance plan, secure telehealth appointments are available for both evaluations and ongoing therapy sessions.
Do I need authorization to make an appointment?
Many insurance plans require a referral from your primary care physician or a formal pre-authorization. Our office staff can assist you in determining what your insurance plan requires. We always recommend that you know the specific details and coverage requirements of your individual health plan.
What are your hours of operation?
Our clinic is open Monday through Friday from 9:00 AM to 6:00 PM. Individual clinician’s hours vary. We offer standing appointment times on a first-come, first-served basis based on each clinician’s availability.
How do I know if speech therapy is necessary?
If you or your child are experiencing difficulties with speech clarity, understanding or expressing language, social communication, voice quality, cognitive functioning after an illness/injury, or swallowing safety, an evaluation is warranted. Please consult our Disorders Glossary page to find detailed information regarding speech, language, cognition, and swallowing conditions.
How do I make an appointment?
You can contact our office by phone at (818) 990-5715 or (818) 724-7406, or submit an online inquiry through our Contact page. If you are an existing patient, you may also manage appointments through our secure Client Portal.
Have a question not listed here?
Our office is happy to help guide you through any questions regarding clinical services, treatment plans, or insurance coverage.